Tech Support

What happens after I sign up?

When you sign up, we will send you 2 emails to the existing email address you provided during the signup process. One email will contain your temporary password that you can use to login to your account. We recommend you immediately login to our web mail system at http://mail.rochester.net/ and use the Settings menu to change your password to something you prefer. We recommend using as long of a password as you can remember. Length is more important than numbers or symbols... try to use several unrelated words together in a wacky phrase only you would know, but with no spaces in between the words.

The other email you will receive is an invoice for your first month of service. This invoice must be paid online by credit card. DO NOT mail us a check! Click on the link and you will be taken to a secure web site hosted by our credit card gateway company, Authorize.Net, where you can pay your first invoice without us ever seeing your credit card details. (You can use a Debit card with a Visa or MC logo on it instead of course.) When you pay this first invoice online, you are agreeing to let us automatically charge you each month for additional payments at the current monthly rate. We'll set up an automatic billing profile to charge your card each month on a date that matches or is reasonably close to the date you signed up on. You will only receive additional invoice emails if you need to update or change your credit card information in the future.

Now to continue using the service, you can either use our web mail system, or you can set up your computer or phone or tablet with an IMAP mail software app using the settings below. We do not provide tech support for software other than our web mail system, but you can easily search the web and find step by step instructions of how to set up your particular software or device quickly and easily. Just substitute the settings listed below for the examples provided in the web pages you find.

Mail Software and/or Device Settings

When using email client software on your computer, or using the mail app on your smartphone or tablet device, you will want to set it up as an IMAP connection. This allows you to access the mail on our server from several different computers or devices and see the same messages on all of them.

  • Incoming Mail Server (IMAP): mail.rochester.net
  • Outgoing Mail Server (SMTP): mail.rochester.net

We support SSL/TLS encryption between your device and our servers as long as you connect to mail.rochester.net on our end.

You will need to set up your outbound SMTP connection to use password authentication. The username and password will be the same as for incoming mail.


If you have difficulty or have questions not answered here, you can contact us using the information on our Contact Us page.